At HEPSİMAX İÇ VE DIŞ TİCARET LİMİTED ŞİRKETİ, we are committed to providing the highest standards of quality and safety to all our valued customers. Due to the nature of the products offered in our store, which include food, beverages, personal care and beauty products, and other items, our store follows a “Final Sale” policy.
1. Final Sale Policy
No Exchanges or Returns: All purchases made through the HEPSI MAX online store are considered final. Please note that products cannot be returned or exchanged after the purchase has been completed and the order has been received, in order to ensure public health and safety and to protect all our customers.
We kindly ask our customers to carefully verify all order details, sizes, specifications, and product information before completing the payment.
2. Exceptions (Damage and Manufacturing Defects)
Although our policy does not generally allow returns or exchanges, we guarantee that your products will arrive in excellent condition. The only exceptions to this policy apply in the following cases:
- The product received has a manufacturing defect.
- The product was damaged during shipping, such as broken glassware, decorative items, or furniture.
- The customer received a completely different product from the one ordered, or a food product was expired upon delivery.
In any of the above cases, the customer must inspect the order immediately upon receipt, document the issue with a photo or video, and notify us within a maximum of 24 hours from the time of delivery so that we can provide the appropriate resolution or compensation.
Complaints submitted after this period will not be considered.
3. Contact and Customer Support
If you experience any issue when receiving your order or have any questions, our support team is available to assist you.
Please contact us through the following channels and provide your order number:
Email: support@hepsimax.com.tr
WhatsApp / Phone: 00905392517993
Address: FATIH MAH. VELIOGLU CAD. A BLOK NO: 98 J BAGCILAR / ISTANBUL
