HEPSİMAX İÇ VE DIŞ TİCARET LİMİTED ŞİRKETİ, through its HEPSI MAX online store, is committed to providing a smooth and fast shopping experience, ensuring that your orders across all product categories — from furniture and decorative items to personal care products, food, and children’s toys — reach you safely and as quickly as possible.
This policy explains all details related to shipping and delivery, estimated processing and delivery times, and shipping costs.
1. Shipping Coverage and Delivery Areas
Domestic Delivery (Within Türkiye):
We ship orders to all provinces and cities across Türkiye through authorized shipping companies.
International Delivery:
If available, international shipping will be offered to the countries listed during the checkout process. International shipments are subject to the customs duties, taxes, and regulations applicable in the destination country.
2. Order Processing and Delivery Times
Order Processing Time
Orders are processed and prepared within 1 to 2 business days from the date the purchase is confirmed and payment is received, excluding weekends and official public holidays.
Special products, such as large furniture items or custom orders, may require additional processing time. Any additional processing time will be clearly indicated on the relevant product page.
Estimated Delivery Time
- Within Istanbul: 1–3 business days.
- Other provinces in Türkiye: 2–5 business days.
3. Shipping Costs
Shipping costs are calculated based on the total weight and dimensions of the shipment, as well as the delivery address. The final shipping cost will be clearly displayed on the checkout page before the order is confirmed.
Free Shipping:
The store may offer free shipping promotions for orders exceeding a certain purchase amount. The applicable minimum order value for free shipping will be announced through the promotional banner on the store.
4. Shipping Companies and Order Tracking
We work with trusted and reliable shipping companies in Türkiye, such as Yurtiçi Kargo, Aras Kargo, PTT Kargo, and others, to ensure safe and secure delivery.
Once your order has been shipped, you will receive an email and/or SMS/WhatsApp message containing your tracking number and a tracking link that allows you to monitor your order until it is delivered.
5. Receiving Your Shipment and Safety Procedures
To ensure the safety of your purchases, please follow these steps when receiving your order from the courier:
Visual Inspection:
Please inspect the package or box carefully before signing for the delivery.
In Case of Visible Damage:
If the package is torn, broken, or visibly damaged, particularly in the case of glassware, decorative items, or furniture, please request a “Kargo Tespit Tutanağı” (Shipping Damage Report) from the courier and refuse to accept the damaged shipment. Then contact us immediately.
Please provide us with photos and videos of the damage within 24 hours of the attempted delivery to help expedite the compensation process or the shipment of a replacement product.
6. Changing the Delivery Address or Delays
Customers may request a change to their delivery address as long as the order is still in the “Processing” stage and has not yet been handed over to the shipping company. Address changes can be requested by contacting our customer service team.
Shipping Delays:
HEPSI MAX shall not be held responsible for delays resulting from circumstances beyond its reasonable control, including natural disasters, severe weather conditions, or delays caused by inaccurate or incomplete delivery information provided by the customer.
7. Customer Service and Support
If you have any questions regarding the status of your shipment or require assistance with tracking your order, our support team will be happy to assist you.
Company Name: HEPSİMAX İÇ VE DIŞ TİCARET LİMİTED ŞİRKETİ
Email: support@hepsimax.com.tr
Phone / WhatsApp: 00905392517993
Address: FATIH MAH. VELIOGLU CAD. A BLOK NO: 98 J BAGCILAR / ISTANBUL
